그리핀에서 받은 답변입니다. 제가 바빠서 메일을 늦게 체크해서 이제서야 올립니다. 여기서 있던 내용을 써서 보냈더니 자세한 답변을 보내왔고 만일 그래도 문제가 해결이 안되면 새거로 교환해 준다고 합니다. 제품을 보내야하는지 아니면 한국 리셀러에게 교환이 가능한지 물어봐야겠네요.
You may have a faulty unit. Read the following and see if it helps. If it does not then give us a call and we can replace the unit for you. When you first plug in the iTalk then the menu screen should go automatically to the "voice memo" screen. To record all have to do is press the center select button. To save the file you will have to scroll down to "stop and save" and then press the center select button again. To play the file just select it from the "voice memos" list and press the center select button. The playback volume should be loud enough so you can hear it from at least 3 to 5 feet away in a quiet room. If the iTalk is doing anything different then this
then there may be a problem with the iTalk itself. There is simple test to see if there is anything else that may be effecting the functionality of the iTalk. Read through the following and see if it helps. If it does not then the iTalk is most likely now working correctly. We can replace it for you with a new unit.
Randall
iTalk Trouble shoot
There are not a lot of variables with the iTalk. Make sure you have the latest firmware from Apple for your iPod and you can also do a reset of the iPod to restore the iPods recording capability to its normal state. To see what firmware you are running go to settings/about/version on the iPod. You
should have 2.2 for the 3rd Gen iPods and 3.0.1 for the 4th Gen. The Mini iPod does not have voice recording capabilities so our product will not work with that version of the iPod. You can update your iPod by going to the following website:
http://www.apple.com/ipod/download/
If your iTalk is not working and all these variables are correct then try a soft reboot of the iPod. This will not delete any files on your iPod nor change any settings or cause any irreparable damage to your stereo. It will, however, send out a secret signal to Carl Sagan.
For a 3rd gen iPod you hold down the Menu and the Play/Pause button until an apple appears on the screen. Let go of the buttons when the Apple appears.
For a 4th gen iPod you hold down the Menu and the Select button until the apple appears. Let go of the buttons when the apple appears. There is normally a 2 to 3 second delay before you can record anything. This is due to the time it takes for the hard drive to spin up to full speed that is needed when you are recording on the iPod. If you are experiencing a delay in recording that is much longer then this then the iTalk may not be working correctly
Once the iPod has restarted then try plugging in the iTalk again and see if it works for you. If it does not do I have outlined here then the italk may be defective. We will be glad to replace the unit for you with a new one.
You will need to call us at 615-399-7000 M-F 9-6 central time to arrange for this to happen.
Best regards Randall